Financial Difficulty Assistance

We understand there may be times when your personal circumstances change unexpectedly. Perhaps you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a reduction in your income.

If you are experiencing difficulty in meeting the minimum repayment on your home loan, personal loan or credit card, we encourage you to contact our dedicated team as soon as possible.

We will work with you to understand your own unique circumstances, and to identify how we may be able to best assist you. For eligible customers options may include:

• Tailored payment arrangements
• Deferred or reduced payments on your loan for a defined period of time
• Extension of loan term

In most instances a suitable arrangement can be made quickly and efficiently over the phone. Alternatively we may require evidence of financial difficulty and completion of a statement of financial position to assist us in considering your circumstances.

If you would like to apply for assistance, please telephone our dedicated financial difficulty team: